Systems that hold up when the business is busy.
We build the internal tools your people actually use, keep the infrastructure behind them running, and answer the phone when something breaks.
Six things, done properly
Most of our work sits where business process, data and infrastructure meet. We bring all three, so nothing falls between suppliers.
Custom software
When the spreadsheet, the Access database or the clever manual workaround has finally had enough.
Managed IT support
A helpdesk your staff can actually reach, plus the patching, backups and asset tracking nobody wants to own.
Cloud & infrastructure
Move what should move, keep what should not, and fix the access model and the bill on the way through.
Cyber security
The Essential Eight, prioritised, implemented, and written up as evidence you can hand to a client or insurer.
Data & reporting
One version of the truth, refreshed on a schedule, in the place your people already look.
Web & integrations
Sites that load quickly — and connect to the systems that run the business behind them.
The eight things we get asked to fix
If two or three of these sound familiar, that is usually enough to start.
The spreadsheet runs the business
One person maintains it, nobody dares change it, and it breaks at month-end.
Nobody owns IT
Hardware, licences and support were bought at different times by different people.
Backups have never been restored
A backup that has never been tested is an assumption, not a plan.
Systems do not talk
The same data is typed into two, three, four places — and they disagree.
Reporting takes days
Month-end is a manual scramble instead of a scheduled email.
Access is too wide
Shared logins, ex-staff accounts still active, admin rights for convenience.
A client sent a security questionnaire
You need evidence, priorities and a plan — not a lecture.
A key person is leaving
Their knowledge of the system leaves with them unless it is written down.
Before we build anything, we find out what is holding the business up.
Most problems we are called about are not exotic. Backups that have never been restored. Three people sharing an admin login. A process only one person knows. That is where the real risk sits — and it is usually cheap to fix.
- A written scope and fixed price before any work starts
- Access, backups and monitoring reviewed first
- Everything documented and handed over — you own it
- We say no to work that does not make sense for you
Software only works if it is used
Every project ends with training and documentation — because a system your team works around is worse than the spreadsheet it replaced. We hand over access, credentials and a written record of how it fits together.
- Credentials issued in your name, not ours
- Runbook written for whoever inherits the system
- Two weeks of aftercare included at handover
A week after go-live, this is normal
Support questions are about the work, not about how the system is put together. Nobody is emailing a spreadsheet around. And when someone is on leave, their jobs are still visible to everyone else.
| Day | What we check | Who |
|---|---|---|
| Day 1 | Access, logins and permissions for every user | Us |
| Day 3 | First real work processed end to end | You |
| Day 5 | Any friction reported, small fixes made | Both |
| Day 10 | Runbook reviewed against what actually happened | Us |
Most of the businesses we work with do not need more technology. They need the technology they already pay for to actually work — and someone who answers the phone when it doesn’t.
Three roles, and you will know all three names
No account managers, no ticket lottery, no relaying messages between you and your own project.
Scoping
The conversation, the plan and the price — the person answerable for the work.
Delivery
The person building and testing it, and telling you early when something will slip.
Support
The person who answers when something breaks, and who already knows your setup.
Straight about who we are for
Working with the wrong supplier wastes a year. Here is where we do well, and where we do not.
A good fit if
- 5–200 staff with real operational systems
- You want someone to tell you the truth about what you have
- There is a process that hurts and a budget to fix it
- You value documentation and being able to hold the keys
- Perth based, or happy working remotely with a Perth team
Probably not a fit if
- You need someone on site every day (we are not a helpdesk body shop)
- The lowest hourly rate is the deciding factor
- You want a build with no involvement from your team
- A 3-year lock-in contract is the goal
- You need 24/7 phone coverage in five time zones
Four stages, each with something you can hold
First conversation
What is happening, what you have tried, what it costs you. Half an hour is usually enough to know whether we are the right fit.
Discovery & proposal
We look at the systems, capture requirements, cost the options — then send a written fixed-price proposal.
Delivery
Work in short stages. You see it working and can change priorities between stages without starting over.
Handover & support
Documentation, training, access handed over. An ongoing arrangement if you want one — not because you have to.
What the work changed
Representative engagements. Client names and commercial detail are withheld when our agreements require it.
| Engagement | Before | After |
|---|---|---|
| Month-end reporting | 4 days | same day |
| Stock reconciliation | monthly | daily |
| Site inspection reports | 2–3 days | same day |
| Compliance reporting effort | 100% | 25% |
Four engagements, four numbers that moved. The full summaries — situation, what we built and what changed — are on the Projects page, along with the two we have not shown here.
Sector knowledge saves you paying us to learn
The obligations differ. The fundamentals do not. Here is where we spend most of our time.
Mining & resources
Capture that works offline, then reconciles when the truck is back in range.
Healthcare & community
Records, consent and reporting that hold up under accreditation.
Transport & logistics
Allocation, proof of delivery, and one version of the job.
Construction & trades
Quotes, variations and site records — where the margin actually lives.
Professional services
Time capture, workflow and margin reporting that follows the work.
Not-for-profit
Case management and grant reporting a volunteer can pick up on day one.
The ones people ask first
How do you charge?
Do you work outside Perth?
We already have an IT provider. Is that a problem?
What size business do you work with?
How soon can you start?
Do you subcontract?
Tell us what is getting in the way
Half an hour on the phone is usually enough to say whether we can help, what it would take and roughly what it costs. If we are not the right fit, we will tell you who is.