Six services, one team, one phone number
Most clients end up using several of these together. Start where the pain is — we will tell you what else is worth fixing and what can wait.
Managed IT support
A helpdesk your staff can actually reach, plus the quiet work that stops small problems becoming Monday-morning outages.
Cyber security
Practical work sized to a mid-market business: prioritised risks, controls that actually get implemented, evidence you can hand over.
Web & integrations
Fast, honest websites — and the plumbing that connects them to the systems behind the scenes.
Custom software
The spreadsheet that runs the business eventually breaks. We replace it with a proper application — built around how your team already works.
- Discovery workshop and written scope
- Build in short stages you can see and use
- Integration with finance, CRM and job management
- Roles and permissions that match reality
- Documentation and training at handover
Typical for
Managed IT support
A helpdesk your staff can actually reach, plus the quiet work that stops small problems becoming Monday-morning outages.
- Remote and on-site support in business hours
- Device, user and licence management
- Backups monitored — and restore-tested
- Asset register and replacement planning
- Vendor and telco coordination
Typical for
Cloud & infrastructure
Move what should move, keep what should not. Access model and cost sorted before anything is migrated.
- Microsoft 365, Entra ID and Azure
- AWS workloads and hybrid setups
- Conditional access and MFA done properly
- Cost review and rightsizing
- Business continuity and recovery design
Typical for
Cyber security
Practical work sized to a mid-market business: prioritised risks, controls that actually get implemented, evidence you can hand over.
- Posture review against the Essential Eight
- Endpoint protection and hardening
- MFA, privileged access and offboarding discipline
- Patch and vulnerability management
- Phishing awareness for staff
- An incident plan you have actually read
Typical for
Data & reporting
One version of the truth, in the place people already look. Start with the three reports you need most.
- Data modelling and consolidation
- Dashboards in Power BI and similar
- Scheduled reporting that turns up on time
- Reconciliation and data quality
- Self-service reporting your team can drive
Typical for
Web & integrations
Fast, honest websites — and the plumbing that connects them to the systems behind the scenes.
- Corporate sites and landing pages
- Booking, quote and enquiry flows
- Content your team can update
- SEO foundations and analytics
- API and system integration
Typical for
Engagement models, plainly
| Model | What you get | How it works |
|---|---|---|
| M01 · Fixed scope | Written proposal, staged price, acceptance criteria, warranty. | 50% to start, milestones thereafter. Change requests quoted before they are done. |
| M02 · Retainer | Agreed hours, named contact, priority response, quarterly review. | Monthly, sized on users and devices. Unused hours roll one month. |
| M03 · Discovery | Investigation, documentation, options with costs, recommendation. | A fixed fee, credited against the project if you proceed. |
Retainers are sized on the number of users and devices rather than a flat per-seat rate, and project pricing is fixed once the scope is agreed. A written proposal always itemises the stages before any work starts.
The parts people forget to quote for
Written scope
Deliverables, assumptions, exclusions and acceptance criteria in plain English.
Documentation
How it works, what it depends on, how to recover it — written for whoever inherits it.
Access control
Roles, permissions and offboarding designed in from the start.
Tested recovery
Backups are only useful if a restore has been proven. We prove it and record when.
Training
Your team shown how to use and maintain it, with access in your name.
Handover pack
Credentials, diagrams and decisions, so you are never dependent on us to open the door.
Change control
Nothing changes without a record of what changed, when and why.
Warranty
Defects in delivered work fixed at no charge within the agreed warranty window.
Practical ones
What does a project cost?
Who actually does the work?
Can you take over from another provider?
What happens to our data if we leave?
Not sure which service you need?
Describe the symptoms rather than the solution — that is usually enough for us to point you in the right direction.